TERMS & CONDITIONS
On making an appointment at White Smile Dental you agree to the following terms and conditions.
Invisalign/Clear Aligners:
If you decide not to go ahead with any braces treatments at White Smile Dental the initial deposit payment of €300 at your orthodontic records appointment is non-refundable as this is a fixed charge from the clear aligner brands for your case preparation and approval/cancellation. As with all medical consultations there is a fee for time provided. We have provided our orthodontic services and gathered your orthodontic records at this point and completed appointments to this date. Your case has taken time to be reviewed by our dentist/orthodontist and in most cases a treatment plan has been created based on your specific needs.
Metal Fixed Braces:
If you decide not to go ahead with any braces treatments at White Smile Dental the initial deposit payment of €50/€125/€100/€300 at your orthodontic records appointment is non-refundable as we have provided our orthodontic services and gathered your orthodontic records at this point and completed appointments to this date. Your case has taken time to be reviewed by our dentist/orthodontist and in most cases a treatment plan has been created based on your specific needs.
If you are a patient who paid in full upfront for a metal braces or clear aligners treatment under no circumstances do we offer a refund on any payments made if you decide to discontinue the treatment. This is a measure we must take to protect our business to ensure our costs remain covered and our revenue remains as expected. As with any business, we cannot be held accountable for you deciding to discontinue a treatment for your own reasons – as an example – Ryanair does not refund if you decide not to attend for your flight.
On making a Laser Teeth Whitening appointment you agree to the following terms and conditions:
We have absolute confidence that you will be happy with the results of your teeth whitening treatments. In the unlikely event that you are not happy, please refer to our terms and conditions.
Laser teeth whitening is highly effective. However, in some cases it can take more than one session to get the results you desire, this can be due to the natural make up of your teeth and oral hygiene. If you are not happy with your first session, our only policy is to redo the treatment free of charge and work with you closely towards the desired outcome. If you are still unhappy after this, then you must attend for a follow up consultation at the clinic where you were originally seen. Once completed and it is agreed that there has been no shade improvement we will consider issuing a refund.
Please note if you book and pre-pay for a laser teeth whitening appointment on our website there are no refunds – but you can use the booking at any other time or give the pre-paid booking to family or a friend.
On rare occasions, White Smile Dental may need to move patient appointments to other dates and times. Therefore, White Smile Dental reserve the right to move patient appointments when deemed necessary to other dates due to in clinic issues or rare circumstances that may occur in our clinics and affect patient appointments on any particular day. White Smile Dental will not issue refunds for prepaid appointments in these circumstances where White Smile Dental must move the appointment.
If you need to cancel your laser teeth whitening appointment for any reason please do let us know as soon as possible. The appointment can be used again and is transferable to family or friends.
– You must be 18 or over to have laser teeth whitening. If you book and pre-pay for a laser teeth whitening appointment while under the age of 18, it is non-refundable if you cancel within 24 hours of your appointment. It can be transferred to family and friends.
– You can not have laser teeth whitening during pregnancy or breast feeding. If you book and pre-pay for a laser teeth whitening appointment while pregnant or breast feeding it is non-refundable, but can be used at a later date or transferred to friends or family.
On making an appointment with us you fully agree to the terms and conditions above.
Home Whitening Kits:
If you are unhappy with your whitening kit purchase then return the item unused to the clinic where purchased for a full refund. If you have used the kit but are unhappy with the results, please follow the steps below.
To qualify for a refund on home whitening kits simply follow these instructions:
- Take a photo of your teeth before using our Teeth Whitening Kit.
- Take a photo of your teeth after completion of The Kit, ensuring use as recommended, along with a photo of the used product.
- Email our customer experience team (Email Us) with the above.
- Your application will be reviewed and considered within 3-5 days.
All refund requests must be submitted within 30 days of purchase. All photos must be time and date stamped.
Teeth Whitening Vouchers:
Teeth whitening vouchers purchased online or in our surgeries are non-refundable. However, they can be passed to a friend or family member for use at any time if the original intended user is unable to proceed with a teeth whitening treatment, or does not want to proceed with teeth whitening or associated voucher treatments.
Dental Appointments:
Please note if you book and pre-pay for a dental appointment on our website or over the phone there are no refunds – but you can use the booking at any other time or give the pre-paid booking to family or a friend.
Company Details:
White Smile Dental. 69 Deerpark Road, Mount Merrion, Co Dublin.
